Jan 7, 2026
This book was especially meaningful during our time in Asia. It tells the story of building a world-class brand rooted in service, culture, and long-term thinking.
While in Bali, we stayed at a Four Seasons resort, and the philosophy from the book was evident everywhere. You could feel it in how the property was run and, most importantly, in the people. Many of the staff we spoke with had been with the company for 10 to 20 years. That kind of loyalty doesn’t happen by accident.
Their genuine smiles, attention to detail, and desire to help weren’t scripted. They came from feeling respected, valued, and proud of where they work. It was a powerful reminder that when people are treated well, excellence follows. A lesson that applies just as much to business and investing as it does to hospitality.
Top 5 Takeaways:
1. Culture is not a slogan. It’s built through daily actions, consistency, and leadership that genuinely cares about people.
2. Take the long view. Sustainable success comes from prioritizing reputation, relationships, and quality over short-term wins.
3. People first, always. When team members feel respected and supported, they naturally deliver exceptional experiences.
4. Excellence is in the details. Small, thoughtful touches compound into trust, loyalty, and a premium experience.
5. Leadership sets the tone. The values of the organization must be lived from the top down—anything else eventually shows.
Listening to this while experiencing the brand firsthand reinforced something I deeply believe: when you build with integrity and intention, the results speak for themselves.